Integration model of total quality management and six sigma in hospital quality management
نویسندگان
چکیده
منابع مشابه
Six Sigma and Total Quality Management: Different Day, Same Soup?
For decades now Total Quality Management (TQM) has been a dominant management concept for improving competitiveness and financial results. In recent years, however, TQM seems to have lost some of its nimbus with other concepts and approaches such as Lean Enterprise and Six Sigma launched and increasingly in vogue. The aim of this paper is to look at TQM and Six Sigma, their backgrounds, definit...
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ژورنال
عنوان ژورنال: Management Science Letters
سال: 2021
ISSN: 1923-9335,1923-9343
DOI: 10.5267/j.msl.2020.10.014